06439cam a2200889Ia 4500 thisisservicedes0000unse CaSfIA 20250921075907.0 m o d cr|||||||||||| 130614s2011 ne a ob 000 0 eng d (OCoLC)849722713 MERUC eng pn MERUC EBLCP MEAUC TEFOD YDXCP DEBSZ OCLCQ TEFOD N$T OCLCQ OIP OCLCF OCLCQ DKDLA TEFOD OCLCQ COCUF AGLDB ORZ U3W OCLCQ STF OCLCQ UKAHL S2H OCLCO CaSfIA 9789063693169 (electronic bk.) 9063693168 (electronic bk.) 9789063692797 906369279X HF5415.5 .T65 2011eb BUS 082000 bisacsh BUS 041000 bisacsh BUS 042000 bisacsh BUS 085000 bisacsh 658 This is service design thinking : basics, tools, cases / [concept and editing, Marc Stickdorn, Jakob Schneider ; authors, Kate Andrews [and others] ; contributors, Adam Lawrence [and others]. Amsterdam, The Netherlands : BIS Publishers, 2011. 1 online resource (367 pages) : illustrations (some color) text txt rdacontent computer c rdamedia online resource cr rdacarrier Includes bibliographical references. What is Service Design?; Definitions: Service Design as an interdisciplinary approach; 5 principles of service design thinking; 1 It is user-centred; 2 It is co-creative; 3 It is sequencing; 4 It is evidencing; 5 It is holistic; Marketing: connecting with people, creating value; Who are these Service Designers?; Fields of service design; Product Design: developing products with service applications; Graphic Design: providing visual explanation; Interaction Design: services as a series of interactions; Social design: delivering positive social impact. Strategic management: why corporations do what they do; Operations management: the relentless quest for efficiency; Design ethnography: taking inspiration from everyday life; How does service design work?; Tools of service design thinking; It is an iterative process; Stage 1 -- Exploration; Stage 2 -- Creation; Stage 3 -- Reflection; Stage 4 -- Implementation; AT-ONE: Becoming AT-ONE with your customers; What are the tools of Service Design?; This is a toolbox -- not a manual; This is a toolbox -- not a manual; Applied Service Design; Service design thinking in practice; Deep Service Design Thinking. Deep service design thinking; Integrating service design thinking and motivational psychology; Service design research: Yesterday, today and tomorrow; Service design and biophilia; Appendix; Authors*; References; Icons used in this book. This is Service Design Thinking introduces an inter-disciplinary approach to designing services. Service design is a bit of a buzzword these days and has gained a lot of interest from various fields. This book, assembled to describe and illustrate the emerging field of service design, was brought together using exactly the same co-creative and user-centred approaches you can read and learn about inside. The boundaries between products and services are blurring and it is time for a different way of thinking: this is service design thinking. A set of 23 international authors and even more online. PDF t.p. (viewed, Feb. 11, 2014, Ebook Library). Customer services. Creative ability in business. Lateral thinking. Creative thinking. BUSINESS & ECONOMICS Industrial Management. bisacsh BUSINESS & ECONOMICS Management. bisacsh BUSINESS & ECONOMICS Management Science. bisacsh BUSINESS & ECONOMICS Organizational Behavior. bisacsh Creative ability in business. fast (OCoLC)fst00882438 Creative thinking. fast (OCoLC)fst00882470 Customer services. fast (OCoLC)fst00885545 Lateral thinking. fast (OCoLC)fst00992958 Electronic books lcsh Electronic books. Electronic books. Stickdorn, Marc. Schneider, Jakob (Economist) Print version: Stickdorn, Marc. This is service design thinking. Pbk. ed. Amsterdam, The Netherlands : BIS Publishers, 2011 9789063692797 (OCoLC)777808768 Dawsonera DawsonEra http://www.dawsonera.com/depp/reader/protected/external/AbstractView/S9789063693169 EBSCOhost http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=638210 OverDrive https://www.overdrive.com/search?q=90CD2705-65DB-4FB6-8998-1C7FE6DFC6A3 ProQuest Ebook Central http://public.ebookcentral.proquest.com/choice/publicfullrecord.aspx?p=2095550 Excerpt http://samples.overdrive.com/?crid=90cd2705-65db-4fb6-8998-1c7fe6dfc6a3&.epub-sample.overdrive.com Image http://images.contentreserve.com/ImageType-100/6210-1/{90CD2705-65DB-4FB6-8998-1C7FE6DFC6A3}Img100.jpg http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=638210 WMS EBSCO Academic Comprehensive Collection Provider: EBSCO subscribed eLoaderURL uc4 ucocn849722713 DawsonEra b Remote access only http://esc-web.lib.cbs.dk/login?url=http://www.dawsonera.com/depp/reader/protected/external/AbstractView/S9789063693169 http://www.vlebooks.com/vleweb/product/openreader?id=none&isbn=9789063693169 https://archive.org/details/thisisservicedes0000unse Free eBook from the Internet Archive https://openlibrary.org/books/OL28483897M Additional information and access via Open Library thisisservicedes0000unse ark:/13960/s26tqnh9dv4